Knowledge Base

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Knowledge Base

Practice Policies

Practice Policies

Down to Earth Wellness Center’s policies for memberships, payment, and more.

Can I use insurance at DTE?

What financing options are available?

Communication

How do I refill a prescription?

How do I call the medical line with a question?

What if I want a deeper understanding of my plan of care?

Direct Pay Model

What is a direct pay model?

What are the benefits of direct pay care?

Can a client submit lab work and/or treatments to insurance?

Cancellation

What is the cancellation policy for aesthetics or "walk-in wellness" services?

What is the cancellation policy for provider appointments?

What is the cancellation policy for weight-loss clients?

Membership

When will my membership fee be charged?

Why would I need a membership?

How do I change my card on file?

What is the Total Functional Health and Wellness Membership?

What are the benefits of our Rejuvenate membership?

Can I use a gift card to purchase my membership?

What happens if I cancel my Rejuvenate membership before my commitment is over?

When will my Rejuvenate membership be charged?

If I don't use all the benefits in my monthly Rejuvenate membership, do they roll over to the next month?

What happens if I want cancel my provider access membership before my year commitment ends?

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Navigating the Client Medical Portal

Logging in to Your Client Portal Account

How do I disable my Client Portal account?

Why am I receiving the message "Unable to verify your account"?

Why do I keep having to reset my password?

Setting your Username and Password

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