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  3. Navigating the Client Medical Portal

Setting your Username and Password

If you initially registered with in person or over the phone, you'll need to set up your Client Portal username and password before you can log into the Client Portal.

Down to Earth Wellness Center can send you an email invitation to set up your Client Portal account

You can also initiate the invitation yourself by clicking on I'm a registered client. Create my account! on the login page. You'll need to provide:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must exactly match the information that your provider has on file for you. When you click "Send activation link," the system will send an email to the email address that you entered. If the system is able to verify your account using the information that you entered, you'll receive an email with a link that you can follow to create a password.

In some cases (generally only if you are a long time member of the practice who initially registered in person or over the phone OR if you registered online but never confirmed your registration by following the link in the confirmation email), your provider must manually enable Client Portal access for you before you can activate your Client Portal account and set your password. 

If you're having trouble, please reach out to the Down to Earth Wellness Center office.